Terms of Service

By accessing or using the Arcus AI Governance Platform (the "Service"), operated by Arcus Technologies Pty Ltd (ABN pending), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Service. We reserve the right to modify these Terms at any time. We will notify registered users of material changes at least 14 days before they take effect. Changes become effective upon posting to our website, and your continued use constitutes acceptance.

The Service, including its design, source code, algorithms, classification models, documentation templates, and all associated intellectual property, is owned by Arcus Technologies Pty Ltd and protected by copyright, trademark, and other intellectual property laws. You retain full ownership of all data you submit to the Service, including AI system descriptions, organizational information, and any content you create within the platform. By using the Service, you grant Arcus a limited, non-exclusive license to process your data solely for the purpose of providing the Service. We will not use your data to train AI models or share it with third parties except as described in our Privacy Policy. Compliance documents generated by the Service are provided for your organizational use. You may download, share, and use these documents within your organization and for regulatory compliance purposes.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy. We process your data using the following sub-processors: Supabase (database hosting and authentication, US-based with SOC 2 Type II compliance); Anthropic (AI processing via Claude, data is not used for model training); Resend (transactional email delivery). We implement appropriate technical and organizational measures to protect your data, including TLS 1.3 encryption in transit, AES-256 encryption at rest, Row Level Security (RLS) for organizational data isolation, and regular security assessments. If you participate in the Government Regulatory Oversight Portal, data sharing with regulatory agencies is strictly opt-in and governed by explicit consent with granular data-type controls. An immutable audit trail records all government access to shared data.

Either party may terminate these Terms at any time. By You: You may close your account at any time through the Settings page. Upon termination, your access to the Service will cease and your data will be retained for 30 days before permanent deletion. You may request a data export during this period. By Us: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law. We will provide reasonable notice unless immediate termination is necessary to prevent harm. Sections that by their nature should survive termination will survive, including Sections 5 (Intellectual Property), 6 (AI Disclaimer), 9 (Limitation of Liability), 10 (Indemnification), and 12 (Governing Law).

These Terms shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached within 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the Australian Centre for International Commercial Arbitration (ACICA) in Melbourne, Victoria. Nothing in this clause prevents either party from seeking urgent interlocutory relief from any court of competent jurisdiction. For questions about these Terms, please contact us at [email protected].